Return & Refund Policy
Welcome to Star AOne Nursery. We always try to deliver healthy plants and quality gardening products. This Return & Refund Policy explains when and how you can request a return or refund.
1. Return Process
Because plants are delicate, we only accept returns in special cases:
• You received the wrong product.
• The plant or product arrived badly damaged.
• The plant was already dead on arrival.
To request a return:
• Contact us within 24 hours of delivery.
• Share your order number and clear photos of the issue.
• Keep the plant and packaging safely until we confirm the next steps.
2. Refund Policy
After we receive and check your returned item, we will update you by email/WhatsApp:
• If your return is approved, we will start the refund within 7–10 working days.
• Refunds are usually made to the original payment method (for example, same UPI, card or wallet used at checkout).
• Any shipping or delivery charges are normally non‑refundable unless the mistake was from our side.
3. Non‑Returnable Items
The following items usually cannot be returned:
• Plants damaged due to improper care after delivery (over‑watering, no light, physical damage, etc.).
• Used soil, fertilizers, and opened gardening products.
• Items bought during clearance or special sale marked as “non‑returnable”.
We may review special cases at our discretion, but approval is not guaranteed.